In the following picture you can see a file I drew in RDWorks. 20 line segments in a row, and 20 more line segments underneath, touching the top row. In one version, the cut order is set so that the top row and the bottom row both cut left to right. The line segments align exactly, as they should. However, if the top row cuts left to right and bottom row right to left, the lines meet at the two ends but not in the middle. Exact same file, just a different cut order. Weird, right?
I sent the files to the manufacturer, and they got the same problem on their machines! They contacted Ruida, who told them controller is fine and the file should just be sent to the machine without specifying cut order. You know, because if you want a line from A to B it might confuse the computer if you cut it from B to A instead.
I cut complicated puzzle files and they are full of tiny misalignment errors. I never had these misalignment errors using my puzzle files on a GlowForge or on an Epilog. This is my first machine with a Ruida controller, and I need to be sure before I ditch the controller and put in a new one.
What I'm looking for is someone with a 6445G who is willing to cut these two files and see if you get the same result. I suspect my controller is from a bad batch, the same bad batch the manufacturer has. If you get both to cut perfectly with your 6445G then I've got a great case for them to send me a controller from another batch, one that works.
Here's a dropbox link with the two file versions. 20B is the different directions file that misaligns on my machine. 20D is the same direction that works fine. The files are in both .rd and .rld format.
https://www.dropbox.com/sh/xjes6qmcpn59 ... 0t-Pa?dl=0
Thank you so much if you can help me out on this! I've been going crazy!
A little extra info: I've gone so many rounds with the manufacturer. The first file I sent they told me the problem was I shouldn't import vector files -- I should draw them instead inside of RDWorks directly... even though these files imported and cut correctly on other laser cutters. Then they showed me that by redrawing my test files in a different ways I could correctly produce that test design... totally missing the point of problem demo files. Then they told me it was Lightburn itself. I'm a Mac user, so I had to have a friend with a PC come over, set up RDWorks, learn how to use it and get his PC to communicate so that I could create the files to send to the manufacturer (these are the files in the dropbox folder above.) Now the manufacturer is finally convinced this problem exists, but they say that's just how Ruida controllers are and we have to work around it.
Thus, someone with a 6445G from a different batch who could run a trial would INCREDIBLY helpful. Thank you!